Customer Service

Welcome to the PETA Literature's Customer Service Department! Below, you'll find a special list of frequently asked questions and their answers. Please take a look to see if your question is addressed here. If not, you can reach us at [email protected], or 757-962-8363, or by mail at PETA Literature, 501 Front St., Norfolk, VA 23510.

In case of an emergency involving an animal in immediate need of assistance, please call your local police. Then call 757-622-PETA (7382) and follow the instructions to report an emergency. You can also e-mail [email protected].

Q. When will my order ship?

A. If the items that you ordered are in stock, your order will ship within three business days.

Q. How will my order ship, and when will I receive it?

A. The suggested donation attached to each of PETA Literature's items takes into consideration the cost to produce and ship that item. Because of this, we'll always choose the cheapest shipping method available to get these items to you, so we're not able to guarantee arrival dates.

  • If you live in the United States, you can generally expect your item to arrive within five to 10 days after it ships.
  • Do you need an item quickly or by a specific date? Call PETA at 757-622-PETA (7382) and ask to speak with an Action Team coordinator.
  • Are you an international customer? Please keep in mind that shipping internationally can be expensive. If you're ordering from a location outside the United States, you'll be contacted if the shipping costs exceed what is built in to our suggested donations.

Q. Will I be able to track my order?

A. If your order is shipped by UPS, you will be able to track it. Orders shipped by the U.S. Postal Service as well as international orders can't be tracked.

Q. What are the shipping costs and sales tax for my online or mail in order?

A. Shipping cost is included in the suggested donation for all donors within the United States, and sales tax is not applicable since this is a donation.
If you're ordering from a location outside the United States, you'll be contacted if the shipping costs exceed what is built in to our suggested donations.

Q. When I make a purchase, why am I asked to provide my CVV code?

A. CVV is an authentication process established by credit card companies to reduce fraud in internet transactions. It consists of requiring a cardholder to enter the CVV number at the time of the transaction in order to verify that the card is on hand. The CVV code is a security feature for "card not present" transactions.

Q. Is my credit card charged when I enter my order?

A. Yes, your credit card will be charged for all items at the time of purchase. If your order contains items that are or that become permanently unavailable, you will be refunded for them within threebusiness days. Items on back order will be charged at the time of purchase. No additional shipping charges will be incurred for back orders when they're shipped.

Q. What is your return policy, and do you provide return labels?

A. We do not allow for returns of literature items. If an item shows up damaged or incorrect, we can process a refund for you. Please call 757-962-8363 and leave your name, your phone number, your order number, and a short description of your issue. You can also e-mail [email protected] with the same information.

Q. Will my order help PETA?

A. PETA is a nonprofit, tax-exempt 501(c)(3) corporation funded almost exclusively by the contributions of our members, and as such as your PETA Literature donation supports our vital work to help animals worldwide. Thanks to the assistance of kind people like you, PETA has made tremendous strides in making the world a better place for animals, improving the lives of billions of those suffering in laboratories, on factory farms, on fur farms, in circuses, and elsewhere. To learn more about our work and history, please visit http://www.PETA.org/about.

Q. How do I become a PETA member?

A. You can join PETA by filling out this form.

Q. Where can I find out more about making a donation?

A. For more information about making a donation to PETA, click here.

Q. Will I receive a tax document if I make a donation on PETALiterature.com?

A. Yes, for all donations over $1. Please allow up to 4 weeks for processing.